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Parts and Service Advisor

This position is an important part within our service team at the dealership and requires a committed, detail-oriented individual. We’re a full-service center looking for someone able to provide an excellent experience for our guests. Someone who creates a welcoming, educated, and trustworthy experience for people. We would not recommend someone to do something that we would do on our own vehicle. Recommending and selling services based on our technicians’ assessments, as well as Toyota Canada’s maintenance schedule.

Responsibilities:

• Greeting guests • Booking appointments • Writing up work orders • Being responsible for work orders in the shop • Provide information from the technician to the customer about their vehicle • Sell repairs and services recommended by the technician • Follow up with guests and keep them updated • Explain all work performed and charges •

Requirements:

• Outstanding customer service skills • Basic automotive mechanical knowledge is a bonus • Typing Skills • Excellent communication skills & phone manner • Able to work in a fast paced environment and stay organized • Previous Service Advisor experience would be an asset but not required.

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